![]() ![]() The platform is available across a variety of industries including public safety and telemedicine, to assist trainees in their Active Listening skills and decrease the cost of training call center agents. TRAIN AI will be available for purchase with ProQA ® Discovery and ProQA ® Paramount.Ĭall Simulator, a division of NewSci LLC, provides an AI-powered streaming speech-to-speech call simulation platform built to provide best-in-class training for newly hired contact center agents as well as providing coaching for experienced agents. Priority Dispatch and Call Simulator executives will be meeting with public safety and emergency communications leaders and partners to showcase the software. The joint announcement is officially taking place the same week as NENA 2021, July 24-29, in Columbus, Ohio. “The ability to practice at anytime and anywhere with TRAIN AI, and get feedback from each unique scenario will improve public safety, while simultaneously cutting down on training costs.” “The partnership between Call Simulator and Priority Dispatch will improve the quality of care people receive from emergency dispatchers, said David Lawson, Co-founder and CEO of NewSci LLC. Analysis & reporting: provides reporting on simulation response, performance improvement, & specific event reactions, allowing trainers to quickly review performance and provide feedback.Simulation repetition: allows trainees to repeat a simulation for especially complex emergency situations.Vast simulation library: trainers create standard or random training simulation playlists to support specific challenges such as emergency types, caller personas, dialects, and more.Cloud based platform: remote access allows for training at any time and from any location.Full integration with ProQA Discovery: trainees gain experience with emergency situations while simultaneously improving their skills working within the ProQA platform.“TRAIN AI empowers agencies to provide modern, high-quality and realistic training scenarios at a reasonable cost!” KEY FEATURES OF TRAIN AI INCLUDE: “Many Emergency Call Centers are burdened with high turnover and excessive training costs,” states Bob Finney, Communication Director at Collier County Sheriff’s Office. From there, Call Simulator integrated natural language processing services into their platform, including: streaming speech-to-speech, tone, emotion, and clarity. The company spent the past two years working directly with leading Public Service Answering Points who provided thousands of actual calls. “Now emergency dispatchers will be able to practice taking calls from within ProQA where TRAIN AI answers the structured protocol questions and the dispatchers receive a score and feedback on their performance.”Ĭall Simulator incorporates Natural Language Conversation and machine learning to dramatically increase the effectiveness of training while decreasing the cost of delivering it. ![]() “Call Simulator is an important partner as we move into the cloud with ProQA Discovery, helping us take a big leap forward with simulated calls for training,” says Ron McDaniel, President of Priority Dispatch. For ProQA Paramount users, TRAIN AI is available as a web-based standalone solution. TRAIN AI is fully integrated with ProQA ® Discovery, allowing trainees to improve their active listening skills and gain experience operating within the ProQA platform, while reducing the need for expensive human role playing. Salt Lake City, UT, J– Priority Dispatch ® has partnered with Call Simulator™, a division of NewSci LLC, to provide AI-powered speech-to-speech call simulations through TRAIN AI, a powerful training module which decreases the cost of training emergency dispatchers and increases their proficiency and retention. ![]()
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